To put it simply, a chatbot is a computer program that impersonates human interaction. Chatbots are helping many businesses in areas such as marketing campaigns, sales, and customer service. Therefore, a chatbot development agency can help you strengthen your business by providing a more sophisticated customer service model.
Different Types of Chatbots
Rule-Based Chatbots
As the name suggests, these chatbots are based on a set of predetermined rules. They respond according to a set of rules. These chatbots are not designed to hold more realistic and complex conversations.
Machine Learning Chatbots
A machine learning chatbot improves itself by ML and learns from its previous conversations. These chatbots are also called “intellectually independent” as they can hold more complex and versatile conversations.
Why Hiring a Chatbot Development Agency Will Help You?
This is how a chatbot app development company will help you and your business:
It Will Save You A Lot of Time and Money
Firstly, chatbots can do time-consuming, dull, and boring tasks with ease as they won’t get frustrated.
That is to say, by hiring a chatbot development agency, you can answer more customer queries within a shorter time frame. You can save money by cutting costs on training, and staff salaries.
It Will Provide a Better Customer Data Analysis
Secondly, chatbots are cross-platform apps which means they are much more flexible than actual people. Chatbot analytics will help you see your business performance and generate sales. As a result, a chatbot will provide you with new and accurate insights into your customer data.
It Will Reduce Customer Stress
Surveys show that people actually prefer interacting with a chatbot compared to customer service employees or automated voices. People find automated voice interactions very frustrating and time-consuming. Thus, using a chatbot will provide you with a better and more efficient way to handle customer queries.
It Can Be Applied to Multiple Industries
Lastly, chatbots can easily integrate and adapt to any kind of business. No matter what field you belong to, chances are, a chatbot can help ease your workload. These are some of the various industries that benefit from using a chatbot:
Healthcare
Chatbots fill prescriptions, make appointments, and do a lot of other tasks in the medical industry. They also work as medicine reminders for patients and also check on them. They can provide assistance 24/7 in case of any emergencies.
Travel and Tourism Industry
In a customer-centric industry like tourism, chatbots provide assistance to customers by handling bookings and creating itineraries. They also give accurate weather forecasts. They are also multilingual, thus handling a wider range of customer inquiries.
Banking and Finance
Chatbots help financial institutions by handling common queries and transactions. There are hundreds of transactions that take place in banks every minute, and a chatbot can prove to be vital for a smoother work process.
Retail Industry
Retail platforms and e-commerce websites like Amazon, Flipkart, etc use chatbots to send personalized product recommendations, answer customer queries, track deliveries, etc.
It may come as a surprise, but chatbots are better at managing human relationships than actual employees! Therefore, hiring a chatbot app development company will help you reach wider, more diverse markets and at the same time make your customer service model much more efficient.
